Course: Keeping Customers for Life
Authors: Donald Kaplin, Joan Koob Cannie
Price: $79.95
CEUs: 1
Description: Learn how to, seize Customer Service Opportunities (CSO), resolve complaints and solving customer problems, apply the "I.D.E.A." Process (Identify, Diagnose, Explore, and Act), and empower your frontline contact people to be proactive customer champions.