Course: How to Manage Conflict in the Organization, Second Edition
Authors: Gregg Lee Carter, Joseph F. Byrnes
Price: $89.95
CEUs: 2
Description: This course equips you with the strategies, tactics and insights you need to gain control of tough conflict situations. You´ll discover how to spot potential interpersonal conflicts, and defuse them before they flare up. You´ll understand how, when, where and why to apply the five favored conflict-resolution approaches. This course will give you the skills to transform conflict into a positive, productive force by applying the proven techniques of principled negotiation.