This Month's Training Tip: Planning for Negotiations
Identifying The Issues
There is no trick to identifying issues in most of our managerial and personal activities. However, in the give-and-take of the marketplace and in our relations
with those above, below, and equal to us in our company's organizational structure, the identification of issues takes on a new dimension.
Specifically, if we are preparing for negotiations, both sides must see the issue in the same light if a mutually acceptable agreement is to be reached.
The experience of a broker of expensive, one-of-a-kind household furnishings
serves as a case in point. The furnishings with which he deals are generally
heirlooms, and the selling price is determined by the owner. When an
article is sold, the broker receives a fixed commission. If a sale is not made, he
receives no compensation.
At first, the broker declined to deal with customers who sought to
reduce the selling price below the initial asking figure. He saw such haggling
as an open and defiant challenge to his ability to set a fair market price.
These customers, of course, saw the issue as nothing more nor less than standard
After losing some customers who wanted to bargain, the broker opened
his eyes and was able to see the issue for what it actually was-a simple difference
in commercial practice. In short order, he learned to increase the asking
price by 45 percent. Both parties now bargain until they reach a mutually
acceptable agreement on price, and the broker frequently obtains a higher
figure (and more commission) than he originally expected.
A participant in a recent seminar for mid-level managers raised a hypothetical
situation for group discussion. The situation, which involved an interpersonal
conflict, is outlined below.
A computer programming firm had for many years relied almost exclusively
on contracts with various federal agencies. "Sam Jones," manager of the
company's federal systems branch, was personally responsible for securing
the bulk of government contracts. "Dorothy Brown," head of the company's
public relations office, worked in a position with limited managerial status.
She and Sam had worked closely with one another in the Dallas home office
and each held the other's abilities in high regard.
The president of the company decided it was time to concentrate more
heavily on the private sector and announced a plan to open an office in Boston.
At issue was the question of who would head the new operation. Both
Sam and Dorothy were candidates for the job.
Sam believed that he was the most qualified person for the job. He also felt
that he was ready for the promotion. Sam decided that if he was passed over
he would resign.
When it was rumored that Dorothy was the president's favorite for the
new position, Sam was furious. He prepared his letter of resignation. He saw
the issue as one of gender discrimination in reverse. However, he was advised
by a friend to tear up his letter to the president and try to get the Boston
appointment by negotiating with the front office. "After all," the friend said,
"PR is Dorothy's field. She's good at it. But as a regional office manager, she
is likely to bomb."
Sam framed his arguments carefully and negotiated with the president
for additional consideration on the basis of his perception of the issue reverse
Sam failed in his negotiation. Dorothy went to Boston and Sam resigned to
go to work for another company.
Dorothy's selection had nothing to do with her gender. She was good at her
job, and the company president saw the importance of a sound public relations
effort in launching a new office structured to attract a new market. Also,
Dorothy was born and brought up in Boston, so she had the added advantage
of a thorough knowledge of the territory.
In each of these examples, there are inaccuracies in the way the issue was
identified. Both the dealer in household furnishings and Sam, the manager of
the federal systems branch, misread the elements of the situation with which
they were dealing. Each saw the issue through his own eyes. Neither was
able, at least initially, to step back and analyze the problem with an adequate
degree of objectivity.
Analyzing the Situation
In the planning stages of negotiation, issue identification must be based on a
series of assumptions. To achieve some degree of accuracy in the face of the
sparse data generally available at this point, one must deconstruct the situation.
This means breaking down an entity (the situational difference) into
logical elements (issues), studying each facet objectively, and reassembling
the results. There are several helpful guidelines for conducting such analysis:
- Determine specific differences that could prevent agreement. Generally,
these differences are relatively easy to distinguish.
- Determine the extent of each difference by asking: "What am I willing to
do to reach agreement and what can I realistically expect from my opponent?"
- Determine what you would do if your role and your opponent's were
reversed. If you can muster sufficient objectivity to make a sound case for
your opponent, you can outline a realistic course of countermoves.
Establishing The Preliminary Objective
Once the issues have been identified, the objective of the proposed negotiations
will begin to emerge. Only the very inexperienced will feel that the
objective of the negotiation is clearly defined at this early stage. In its broadest
definition, the objective of any negotiation is to improve one's present
position by dealing with resistance from an opponent's counter efforts to prevent
As indicated, during the early stages of the negotiation process, little
hard data are available to either of the opposing parties, and initial issue identification
is based on a series of assumptions. This being the case, initial
objectives must be sufficiently flexible to allow for major alteration, if indicated,
as new data are developed.
As a general rule, the farther we try to project today's information into
the future, the more variables we are likely to encounter. Thus, our decision making
becomes more vague (or our objectives less well defined) in direct
proportion to the time spread and the availability of applicable data. So we
have an even more persuasive argument in favor of negotiation flexibility,
that is, avoiding too firm positions very early in the game. The experienced
negotiator will form open-ended positions that will serve as a base for planning
until more refined data have been collected, collated, and examined.
In general it should be remembered that:
- There are a few issues that are nonnegotiable and objectives based on
these issues will not be achieved. These nonnegotiable issues are often
difficult to identify during the planning stage.
- Some issues are negotiable but at a higher price (or personal sacrifice)
than others. Objectives based on such issues can probably be achieved if
the negotiator's motivation is strong.
- There are readily negotiable issues, too. In some cases, these are genuine
areas of easy agreement. In others, however, they may exist only to conceal
issues of a more serious sort. Here, there is a risk of inadvertently
paying a higher price than necessary.
Assessing Strengths And Weaknesses
An essential ingredient of effective planning for negotiation is an assessment
of the assumed strengths and weaknesses of both parties. It is interesting to
note that, for each strength, there usually is a corresponding weakness to be
Assessing the Opponent
The following simple checklist will provide a useful indicator of relative bargaining
strengths and weaknesses:
- How much competition is present?
- How important to each party is the resolution of various differences?
- How likely is it that your objective will be achieved?
- How likely is it that your opponent's objective will be achieved?
- How serious are the consequences to either side if agreement is not reached?
- How much time is available to reach an agreement?
When answering the first question, it is wise to note that there is a difference
between apparent competition and actual competition, as anyone
who has engaged in comparative shopping will readily see. Time is a major
factor in this area. If the transmission has dropped out of your car, you don't
have time to engage in shopping around. Many times you have to take the
service that the closest automobile garage is willing to give.
It should also be stressed that wise negotiators, whether they guide
their companies in transactions with other companies, work through knotty
personnel problems, or develop the best deal in personal matters, take particular
care to ensure that they do not overestimate their strengths or their
opponents' weaknesses. Aesop's fables contain a number of stories that teach
us that people who reach for more than they can grasp often end up with
less than they can hold. There are numerous examples in contemporary
Sometimes opponents in a negotiation submit demands that are astronomical,
because negotiations must start somewhere. However, each side
should consider the motivation of the opponent, the presence or absence of
competition, and the possibility of alternative solutions before shutting the
Assessing the Negotiator
As the analysis proceeds, negotiators should not forget to take their own
strengths and weaknesses into consideration. They should think about
whether their own attitudes or patterns of behavior are likely to influence the
objective of their opponents. They will be well advised to ask themselves if
- Perform a thorough analysis of the existing facts and the negotiation environment and consider the alternatives available to the other side.
- Take an objective stance in conducting the analysis.
- Give more than they get.
- Exhibit a pattern of behavior that may affect the negotiations. For example, do they tend to stall before conceding a point when faced with a threat to end negotiations?
- Change positions abruptly, indicating uncertainty.
- In the case of team negotiations, have a permanent bargaining team. Or do members of the team change frequently? A permanent bargaining team indicates that management recognizes value of negotiation as a management tool. Team members may range all the way from professional colleagues (as in the case of negotiating changes in company procedure), through advisors from other disciplines (as in contract negotiations), to a spouse (as in the case of a home purchase). Team members may also be persons who remain in the background and do not appear at actual negotiation sessions.
These questions should be a part of every negotiator's analysis of the opponent. These points will be discussed in more detail, but, regardless of whether he or she is the one initiating or resolving the challenge to the status quo, the negotiator should include adequate background information in the preliminary evaluation of strengths and weaknesses. In a sense, the successful negotiator is like a successful handicapper of horse races-a professional who does his or her homework and leaves as little as possible to chance.
Learn more about Successful Negotiating