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Course Title: Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings
Author: Diane Arthur
Provider: American Management Association
Price: $79.95
CEU Credits: 2
Level: Fundamental
Field Of Study: N/A
Prerequisites: None
Purchase This Course

About This Course     ix
How to Take This Course     xi
Pre-test     xiii

1 Interviewing Basics     1
Introduction
Types of Interviews
     Different Interviews and Their Objectives
Preparation
     Review Relevant Paperwork
     Block Sufficient Time
     Plan an Appropriate Environment
     Plan Basic Questions
Interview Stages
     Rapport-Building
     Introductory
     Core
     Confirmation
     Closing
Recap
Review Questions

2 Legal Concerns     31
Introduction
Key Federal Legislation
     Civil Rights Act of 1964
     Equal Pay Act of 1963
     Age Discrimination in Employment Act of 1967
     Americans with Disabilities Act of 1990
     Civil Rights Act of 1991
Conducting Legal Interviews
     Preventing Discrimination Charges
Documentation
     What to Avoid
     Effective Note-Taking
Recap
Review Questions

3 Questioning Techniques     61
Introduction
Competency-Based Questions
     Key Competency Categories
     Characteristics of Competency-Based Questions
     Competency-Based Lead-Ins
Additional Desirable Questioning Techniques
     Open-Ended Questions
     Hypothetical Questions
     Probing Questions
     Close-Ended Questions
How to Relate Different Questioning Techniques to Various
Stages of the Interview
Questioning Techniques to Avoid
     Multiple-Choice Questions
     Leading Questions
Recap
Review Questions

4 How to Get the Most Out of Every Interview     85
Introduction
Encourage Interviewees to Talk
     Repetition
     Summarization
     Key Phrases
     Silence
Active Listening
     Talking Versus Active Listening
     Key Information
     Filter Out Distractions
     Thought Speed
Effective Body Language
     What Constitutes Body Language
     Translations Differ
     Interpreting Body Language
Seek Contrary Information
     Techniques
Recap
Review Questions

5 Applicant-Related Interviews     109
Introduction
Screening Interviews
     Occasions
     Telephone Screening Interviews
     Face-to-Face Screening Interviews
Campus
     Traditional Versus Videoconference Interviews
     Areas of Focus
Employment Interviews
     General Job-Suitability Stage
     Job-Specific Stage
     Goals-Centered Interviews
Reference-Check Interviews
     Guidelines for Obtaining Information
     Telephone References
     Written References
Recap
Review Questions

6 Employee-Related Interviews     133
Introduction
Coaching
     Praise
     Constructive Criticism
Counseling Interviews
     Directive Approach
     Nondirective Approach
Grievance Interviews
     Focus on the Facts
     Allow for Emotions
Disciplinary Interviews
     Disciplinary Process
     Guidelines
Recap
Review Questions

7 Assessment and Change-in-Status Interviews     153
Introduction
Performance Evaluation
     Preparing for the Interview
     Conducting the Interview
Internal Changes
     Promotion
     Transfer
     Demotion
Termination
     Voluntary
     Involuntary
Exit
     Questionnaires
Recap
Review Questions

8 Dealing with Different Interviewee Types     173
     Introduction
Nervous
     Characteristics
     Adjustments
Talkative
     Characteristics
     Adjustments
Aggressive
     Characteristics
     Adjustments
Distraught
     Characteristics
     Adjustments
Evasive
     Characteristics
     Adjustments
Recap
Review Questions

Bibliography 191
Post-test 193
Index




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