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Course Title: How to Be an Effective Facilitator
Author: Charles M. Cadwell
Provider: American Management Association
Price: $79.95
CEU Credits: 1
Level: Fundamental
Field Of Study: N/A
Prerequisites: None
Purchase This Course

About This Course .....ix
How to Take This Course .....xi
Pre-test .....xiii

1 Getting Started As a Facilitator .....1

    What is Facilitation?
    Uses of Facilitation
      Problem Solving or Work Improvement
      Strategic Planning
      Project Planning
      Individual Facilitating
    Facilitator Behaviors
      What Facilitators Do
      How Facilitators Do What They Do
    Building Commitment
      Establishing Expectations
      Using the "We" Approach
      Providing Support and Resources
      Encouraging Acceptance of Responsibility and Authority
      Taking a Personal Interest
    Recap
    Review Questions

2 The Facilitation Process .....15

    Putting Principles into Practice
    Facilitation Focus
      Content Knowledge
      Process Knowledge
    The Facilitation Model
      1. Define Purpose and Ground Rules
      2. Specify Objectives
      3. Analyze the Situation
      4. Identify Options
      5. Prepare and Implement the Action Plan
      6. Follow Up
    Recap
    Review Questions

3 Preparing to Facilitate .....33

    Putting Principles into Practice
    Characteristics of Effective Facilitation Team Members
      1. Expertise
      2. Impact
      3. Commitment
      4. Support
      5. Number
    Keys for Developing an Agenda
      Limit the Number of Topics
      Decide on Time Requirements
      Prioritize Items and Decide on Sequencing
      Prepare a Written Agenda
    Facilitation Environment Requirements
      Equipment and Materials
      Room Setup
      Room Size and Shape
      Location
    Flip-chart Techniques for Facilitators
      Have More Than One Flip-chart
      Print with Capital Letters
      Use Abbreviations
      Use Paper with Lines and Grids
      Use Multiple Colors
      Use the Top Two-Thirds of the Page
      Hang Completed Pages on the Wall
      Don't Block Participants' View
      Remain Neutral
      Use a Recorder
    Recap
    Review Questions
4 Interpersonal Facilitation Skills ..... 51
    Putting Principles into Practice
    Asking Questions
      Open Questions
      Direct Questions
      Reverse Questions
      Referral Questions
      Using Questions Effectively
    Active Listening
      The Listening Process
    Providing Feedback
      Positive Feedback
      Corrective Feedback
    Managing Conflict
    Recap
    Review Questions

5 Facilitation Tools .....67

    Putting Principles into Practice
    Brainstorming
    The Nominal Group Technique
    Rank Ordering
    Force-Field Analysis
    Cause-and-Effect Diagram
    Storyboarding
    Small Groups
    Data Gathering
    Recap
    Review Questions

6 Facilitation Dynamics ..... 83

    Phases of Team Development
      Forming
      Storming
      Norming
      Performing
    Groupthink
      Signs of Groupthink
      Overcoming Groupthink
    Constructive Participant Roles
    Negative Participant Roles
    Recap
    Review Questions

7 Facilitation Success ..... 97

    Selecting a Facilitator
      Selecting Internal Facilitators
      Selecting External Facilitators
    Developing New Facilitators
      Observe a Facilitation Session
      Work with an Experienced Facilitator
      Videotape Feedback
      Lead a Facilitation Session
    Facilitation As a Leadership Process
      Facilitation Skills for Leaders
      Facilitation and Leadership in the Future
    Recap
    Review Questions

Bibliography .....107
Post-test .....109
Index ..... 115




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