About This Course ix
How to Take This Course xi
Pre-Test xiii

1 The Performance Appraisal Process: An Overview 1
Objectives of the Performance Appraisal Process
Obstacles to Achieving Performance Objectives
   Lack of Clarity
   Lack of Mutual Respect
Managerial Resistance to Participating in the Performance Appraisal Process
A Common Misperception about Performance Appraisals
Benefits and Uses of Performance Appraisals
   Benefits and Uses for Employees
   Benefits and Uses for Managers
   Benefits and Uses for the Organization
Elements of an Effective Performance Appraisal System
Respective Responsibilities
   Human Resources Practitioners
   Managers
   Employees
Recap
Review Questions

2 Coaching and Counseling 25
Coaching
   Coaching Characteristics
   Spontaneous Coaching
   Planned Coaching
Counseling
   Counseling Characteristics
   Directive Counseling
   Nondirective Counseling
Managerial Coaching and Counseling Responsibilities and the Performance Appraisal Process
Apply Effective Communication Skills to Coaching and Counseling
   Verbal Communication Skills
   Written Communication Skills
Measure the Effectiveness of Communication Skills
Recap
Review Questions

3 Establishing Standards of Performance 49
Legal Parameters of Measuring Performance
   Key Legislation
   At-will Relationship
   Performance Appraisals and Terminations
   Legal and Job-Specific Language
Methods of Appraisal
   Common Criteria
   Choosing the Most Suitable Appraisal Method
   Self-Evaluation
Position Descriptions
   Job Requirements
   Duties and Responsibilities
Disciplinary Action and Documentation
Progressive Disciplinary Steps
Performance Appraisal Forms
   Ways in Which Appraisal Forms Are Effectively Used
   Ways in Which Appraisal Forms Are Ineffectively Used
   Rating Terminology
Recap
Review Questions

4 Preparing for Performance Appraisal Meetings 73
Questions Managers Should Ask Themselves
Asking Employees to Prepare Self-Evaluations
Culling Information Upon Which the Appraisal will Be Based
   Position Descriptions
   Employee's Work Record
   Mutually Agreed-Upon Performance Objectives
   Input from Others
Anticipating Possible Employee Reactions
   Agreeable Reaction
   Contrary Reaction
   Nervous Reaction
   Defensive Reaction
   Silent Reaction
   Overconfident Reaction
Create an Appropriate Setting
   Privacy
   Minimum Number of Distractions
   Comfortable
Recap
Review Questions

5 The Written Review 93
Why Written Performance Appraisals Are Important
   Justify Salary Increases
   Support Changes in Job Status
   Support Disciplinary Action
Why Managers Dislike Writing Performance Appraisals
Viewing Written Performance Appraisals as a Useful Tool
The Importance of Establishing a Format
A Seven-Step Format
Writing Guidelines
   Writing Dos
   Writing Don'ts
Language Selection
Recap
Review Questions

6 Conducting the Performance Appraisal Meeting 111
Effective Interviewing Skills
   Setting the Stage
   Different Types of Interview Questions
   Talking Versus Listening
   Body Language
Areas to Be Covered
   Past Performance
   Previously Set Performance Objectives
   New Performance Objectives
   Career Development Plans
Typical Performance Appraisal Meeting Pitfalls
Conducting Negative Appraisal Meetings
Conclude the Meeting
   Manager's Checklist
Recap
Review Questions

7 Special Topics in Performance Appraisal 137
Creating and Maintaining a Motivating Atmosphere
   Employee Motivation: An Overview
   Motivational Theories
   Motivational Theories in Relation to Employee Performance
What Workers Really Want
Mentoring
   Mentoring Programs
   Mentoring Programs in Relation to Performance Appraisals
Managerial Feedback
Performance Appraisals for Remote Employees
   What Is Remote Employment?
   Performance Monitoring
   Building a Relationship with Remote Employees
   Performance Measurement
Web-Based Performance Appraisals
   Advantages of Web-Based Appraisals
   Disadvantages of Web-Based Appraisals
   Appraisal Software
Recap
Review Questions

Bibliography 165
Post-Test 167
Index 173

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