flexstudy.com - Online Training & Development

my flexstudy
certificate programs
college programs
corporate programs
about us
contact us
survey results

Course Title: First Level Leadership: Supervising in the New Organization, Second Edition
Author: Vivette Payne
Provider: American Management Association
Price: $89.95
CEU Credits: 2
Level: Intermediate
Field Of Study: N/A
Prerequisites: None
Purchase This Course

First-Level Leadership: Supervising in the New Organization

About This Course....ix

How to Take This Course....xi



1 Making the Transition to First-Level Leader....1

How Do I Make the Shift to First-Level Leader?
Five Key Competencies for First-Level Leaders
    Leading and Motivating Today's Worker
    Leading with Impact and Influence
    Leading Workplace Teams
    Understanding Your Organization's Competitive Business Environment
    Planning and Managing Change
    How First-Level Leaders Are Demonstrating These Attributes
Changing How You View Your Job
Modeling the Way

    Situation 1
    Situation 2
    Matching Words and Behavior
Leader-Follower Partnerships
    Characteristics Followers Seek
    Results of a National Poll
First-Level Leaders Use All Their Skills
    Technical Skills
    Interpersonal Skills
    Conceptual Skills
    System Skills
Planning the Five-Step Journey
Review Questions

2 Leading Today's Workers....19

The Challenge of Leading Today's Workers
Key Retention Factors

    Flexible Work Arrangements
    Meaningful and Challenging Work
    Professional Development
    Recognize Employee Contribution
    Culture of Inclusion and Openness
The New Employer-Employee Contract
    The Performance Aspect
    The Psychological Aspect
    The Social Aspect
Creating a Climate for Motivating and Retaining Employees
Strategies for Motivating and Retaining Employees
Review Questions

3 Leading with Impact and Influence....39

What Does Influence Mean to You?
Influence Is a Process

    Description of Influence Strategies
Five Traits of an Influential First-Level Leader
Communicating with Impact and Influence
Communicating Your Vision
Review Questions

4 Leading Workplace Teams....61

Introduction: Teaming for Marketplace Success
Understanding Effective Teams

    Shared and Meaningful Purpose
    Specific and Measurable Goals
    Clearly Defined Roles
    Complementary Skills Collaborative Processes
    Mutual Accountability
Managing Virtual Teams
    Set Up the Team for Success
    Take Care of the Home Team
    Leverage Communication Technologies
    Set Up Meaningful Face-to-Face Meetings
    Look for Opportunities to Celebrate
Setting Up Project Teams for Success
Getting Projects Off to a Strong Start

    Define the Problem
    Key Success Criteria
    Adequate Resources
    Building the Project Team
    Be Prepared to Execute Your Project Leadership Responsibilities
Encouraging Creative Thinking
    Helping Your Team Open Up Its Thinking
Keeping the Team on Track
    How Do You Know When You're Off Course?
    Getting Back on Track
Resolving Conflict
    A Team in Conflict
    The Situation
    Steps to Resolving Conflict
The Leader's Special Role
Review Questions

5 Leading for Competitive Advantage....83

What Does It Mean to Lead for Competitive Advantage?
The Strategic First-Level Leader

    The Four Roles of the Strategic First-Level Leader
    Understanding the Four Roles
The Dilemma of a Satisfied Customer
What Customers Expect

    Success Criteria: What's Important to Customers?
    How Are You Doing?
Getting Customer Feedback
Taking Your Team to the Next Level of Competitive Impact

    What Our Teams Have Accomplished
    What Our Teams Don't Do
    Where Do I Start?
    Planning for Your Team
The Strategic Benefit of Striving for Added Value
    Improving Productivity at IBM
    Planning for Process Improvement
Review Questions

6 The Leader's Role in Managing Change....113

What Does it Mean to Manage Change?

    Types of Change
Managing the Scope and Speed of Change
    Case Study: Implementing a Successful Change Strategy
    What Really Happened
Change Management Skills
Introduction: Understanding Resistance to Change
Why People Resist Change

    Overcoming Resistance to Change
Your Change Management Plan
    Creating Your Change Management Plan
Cell Corp.: Example of a Change Management Plan
    Step 1: Clarify the Change Purpose and Goals
    Step 2: Clarify What Will Not Change
    Step 3: Build Support and Ownership
    Step 4: Design the Change Management Initiatives
    Step 5: Implement Change Management Initiatives
    Step 6: Learn and Adjust
Review Questions


Internet Resources....139



© 2017 e.approach, Inc. - Privacy Policy

Purchase This Course
Course Detail
     Course Description
     Table Of Contents
     How To Take This Course
     Sample Chapter
     Related Products

course catalog
     Customer Service
     Finance For Managers
     Human Resources
     Negotiation Skills
     Personal Development
     Project Management
     Strategic Planning
     Team Building
     Time Management