||Communication Skills for Managers, Fifth Edition
||Janis Fisher Chan,
||American Management Association
|Field Of Study:
|Purchase This Course
How to Take This Course
flexstudy.com courses consists of text material accessed over the internet. The course may be completed entirely on-line or printed and maintained in a binder. Either way the American Management self study courses are recognized excellence in management training, providing the professional the ability to develop and maintain skill sets needed in today's global economy.
In order to complete a flexstudy program you must have access to the Internet and be using Adobe Acrobat Reader. The site is best viewed in Internet Explorer or Netscape. All the needed software is available free and can be down loaded from the respective Internet sites. Each of the sites gives detailed information as to installation and use.
The flexstudy.com courses consist of written course work with chapter review questions and pre and post-tests.
Recommended Steps in taking course:
- Insure you have all the appropriate software on your computer.
- Log on through the member section on the Home page and proceed to "My flexstudy".
- Complete the pre-test. If a pre-test is part of the course you must complete before continuing. This will establish a base level so at the end of the course you can evaluate your grasp of the material.
- After you complete the pre-test start the chapter readings as recommended below.
- After completing each chapter reading, do the review questions on-line. You have the opportunity to submit answers to the questions as many time as you like. You will get immediate response on the number correct. At the end of each chapter you will find an answer key.
- Continue through the course in a methodical way, reading each chapter and answering the review question.
- When you complete the chapter reading and are ready to take the post-test, make sure you have reviewed your responses to the questions. The post-test questions are presented at the end of the text. Print the question and have your answers ready when you go on line.
The most important component of this course is the text, for it is here that the concepts and methods are presented. Here you have the ability to print each chapter and read at your leisure. You are not tied to the computer, but have the ability to maintain the course work in a binder or in such a way that you are comfortable.
We suggest you read each chapter twice. This will increase the likelihood of your understanding the material. We also recommend that you work on this course in a systematic way. Only by reading the text and working through the exercises at a regular and steady pace will you get the most out of this course and retain what you have learned.
In your first reading, concentrate on getting an overview of the chapter�s contents. Read the learning objectives at the beginning of the chapter first. They will act as guidelines to the major topics of the chapter and enumerate the skills you should master as you study the text.
As you read the chapter, pay attention to the headings and subheadings. Find the general theme of each section and see how that theme relates to others. Don�t let yourself get bogged down with details during the first reading; simply concentrate on remembering and understanding the major themes.
In your second reading, look for the details that underlie the themes. Read the entire chapter carefully and methodically, underlining key points, working out the details of the examples, and making notations as you go. Complete the exercises.
Interspersed with the text in each chapter you will find a series of brief exercises. These take a variety of forms, including fill in the-blanks, matching, quizzes, and short cases. Answers are provided at the end of each chapter so you can measure your understanding of the material and track your progress.
These exercises are especially useful because they call on you to think about what you have learned and how it applies to your own work environment. Practical information you can use and apply.
The Review Questions
After reading one chapter and before going on to the next, work through the review questions. The questions are found in the "My flexstudy" section when you first log on. Click on the respective chapter review questions and select the answer you think is correct. After you complete the quiz you will be instantly notified as to the number correct. If you have missed some try and figure out what questions you may have gotten wrong. You can complete the review questions any number of times. But don't get frustrated, the correct answers can be found following each chapter. Answering the questions and comparing your own answers to those given will help you grasp the major ideas of that chapter.
If you perform these self-check exercises conscientiously, you will develop a framework in which to place material presented in later chapters.
Case Study Exercises
At the end of some of the courses you will find case study exercises. These exercises are provided to help cement the material that you have learned. You should review the case and give careful consideration as to how you would approach the problem presented. Write out your solution and then compare your solution to that given in the solution part of the exercise.
The Final Exam
The final exam is made up of a series of straightforward questions on what you have studied in both the text and the review questions. Answer the questions in the same manner as you completed the review questions. Here you only get one try, so first print the questions and review your answers carefully. Then log on to "My flexstudy" and complete the post-test. You will receive an e-mail with your grade and, if applicable, a certificate awarding CEU and/or CPE credit provided you have answered 70% of the questions correctly.
flexstudy.com will continue to grade examinations and tests for one year after the course was purchased. If you have any questions regarding the tests, the grading, or the course itself, e-mail us at email@example.com