These flexstudy.com courses are aimed at the executive who wants to understand what it takes to implement a world class business organization.

"Cost of Poor Quality", the second in a series of nine courses, provides a cogent, easy to understand executive overview of the business cost of poor quality.

• Why Six Sigma
• Cost of Poor Quality
• Strategic Plan
• Management and Champions
• Project Selection
• Black Belts
• Green Belts
• Awareness
• Coaching

Six Sigma Plus is a customer focused approach based on strategy, people and processes leading to World Class Performance. Core to the Six Sigma Plus Philosophy:

• Executive Management is responsible for organizational performance.
• The Strategic Plan is the roadmap for the organization's activities, deployed through processes and people.
• Strategy is organizational actions in the market place producing sustained competitive advantage.
• Process improvement is essential for World Class Performance.
• People are developed through training, enlightened leadership and interesting work assignments.
• Process improvement and people development are synergistic. One to the exclusion of the other is not as effective as the two combined.
• Defects are anything less than ideal.
• Low defects for Customers' Critical Criteria produce loyal customers and higher profits.

• List and discuss five reasons for businesses to lose their customers.
• Calculate the Six Sigma opportunity for your organization.
• Explain the Kano.
• Explain 3.4 parts per million defects in terms of time, distance and money.
• List and discuss the components of the Cost of Poor Quality Equation.
• Explain three elements to making gains and the relative contribution of each.
• List and discuss some of the re-words common in your business.
• Explain the concept of “on target with minimum variation”.

About the Authors

Cary W. Adams, President of Adams Associates, is a management consultant with over 27 years experience in manufacturing, maintenance, safety, project engineering, strategic planning and quality. Over the last ten years he has assisted organizations in the chemical, manufacturing, maintenance, computer component manufacturing, health care, and distribution industries implement successful strategies.

Prior to starting his own consulting business Cary was Quality Manager, including reliability engineering, for Dow Chemical Global Hydrocarbons and Energy. Other areas of responsibility have included Production Superintendent, and Environmental /Safety Director for Hydrocarbons, Magnesium, Energy Systems, Maintenance, Engineering, and Distribution.

Cary has an MS in Accounting and a MBA from the University of Houston, also a BS in Chemical Engineering and a BS in Commerce from Montana State University.

Cary has written and edited manuals for safety integrity, strategic planning, team building, cycle time reduction, root cause analysis, reliability engineering, SQC/SPC, benchmarking, design of experiments (doe), auditing, supplier partnerships, and process management.

Cary is an affiliate of Resource Associates Corporation and an affiliate of Total Quality Institute, Inc.

Cary is a Senior Member of American Society for Quality and is a certified quality auditor (CQA), certified quality engineer (CQE) and certified reliability engineer (CRE).

Charles E. Wilson is an Associate Consultant Partner of Adams Associates, and President of Lakota Training Development. He is degreed in Psychology, Behavioral Sciences and MBA. He holds Master Trainer Certifications in Quality and Statistical Improvement Processes, Behavior Intervention and Coaching, Employee Development, Team Building, Leadership, Organizational Training Development, Project Management, Environmental Health and Safety, Facilitation and Presentation Skills.

Charlie retired from the Dow Chemical Company in 1996, where he gained foundational experiences of practical management and understanding of processes. His career service included Process Operations, Safety and Environment, Technical, Professional, Leadership, Advanced Management Training, Psychology and Human Resources. His three-year experience as a director of safety with responsibilities for OSHA VPP, behavioral and statistical analysis, solidified his understanding that improvement processes are indeed real world business advantages and profits centers.

Charlie’s speaking engagements included the National Safety Council, Texas Safety Association, Associated Builders & Contractors, Contractors Safety Council, National Metals Trades Council, as well as numerous client businesses, schools, and organizations. Charlie’s participation on the Texas Governors Quality Forum inspired him to answer the call to serve others. Lakota Training Development would be born to that purpose.

Mr.’s Wilson, Adams and Regier conspired on the development of a line of Six Sigma training programs, targeted to the needs of participant customers. Modular formatted, Six Sigma Plus increases the flexibility of delivery options, increases personal skills demonstrations or “be able to do” opportunities, and decreases participant costs. Participants can select individual modules or packaged training, select either distance learning or classroom training, and can select to receive certification or not. Other options include six sigma training targeted for individuals, small and large business organizations. Six Sigma Plus skills training includes Management, Champion, Black Belt, Green Belt, Awareness, Project Demonstration and Aggressive Implementation.

Mr. Wilson currently collaborates with senior management clients in the petrochemical, oil and gas, construction, manufacturing, power and energy, distribution, e-commerce, sales, pharmaceutical, and education industries. He provides experience and innovative services. Strengths include developing customer and internal relations, business and industry alliances, and improvement strategies. His focus is on assisting clients in accomplishing competitive advantages and desired business results towards attaining world class performance.

Perry Regier is an Associate Consultant with Adams Associates in the areas of Quality, Statistics, Measurement Evaluation, SPC/SQC, Design of Experiments, Reliability and Time Series Modeling.

Since his retirement from The Dow Chemical Company in 1997, Perry and his family returned to the area of the family home in Corn, Oklahoma.

For 21 years Perry worked for The Dow Chemical Company, Texas Operations, in Freeport Texas in Research, Production, and in the Quality Department. His primary responsibilities at Dow were the application and analysis of statistically designed experiments and the application of time series models to monitor and control multivariable continuous chemical processes. He has performed Designed Experiments in production, research, development, technical services, and for customer support.

Perry has written material for SPC/SQC, Reliability, Time Series and Design of Experiments which are the basis of much of the Dow Chemical Company Six Sigma training.

Mr. Regier has studied the application of statistical methods from such eminent statisticians as G.E.P. Box, J. Stuart Hunter, Douglas Montgomery, David Chambers, Donald Wheeler, and others.

In addition to his work in the chemical industry, Perry taught chemistry and physics for 17 years at the public school and community college level.

Mr. Regier holds a BS degree in Natural Science Education, a MEd in Science Education, and an MS degree in Chemistry with specialization in physical chemistry.




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