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Course Title: Asserting Yourself At Work
Author: Constance Zimmerman, Richard A. Luecke
Provider: American Management Association
Price: $89.99
CEU Credits: 1
Level: Intermediate
Field Of Study: N/A
Prerequisites: None
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Asserting Yourself at Work provides business professionals with the communication tools and psychological foundation they need to perform more assertively on the job. Designed for front-line managers, supervisors, team leaders, team members, employees, and life-long learners, this course promotes the use of direct, inclusive communication as a powerful tool for achieving targeted goals and building lasting relationships.

Asserting Yourself at Work teaches students the skills they need to behave and communicate more assertively—and therefore more effectively—in the workplace. Students learn to address their needs and interests at work, and, at the same time, consider the needs and interests of others. Beginning with the foundation of self-awareness, the course builds these skills step by step. Students learn about and practice assertive verbal and nonverbal communication techniques, learn how to set proper boundaries in workplace relationships, and analyze how assertiveness plays out in other cultures. The interactive format includes self-assessment tools, worksheets, sidebars, exercises, and quizzes that prompt students all along the way.

Constance Zimmerman served as an adjunct professor with the Center for Management Communication at the Marshall School of Business at the University of Southern California. She was a nonfiction writer and producer of television, film, and corporate media, and the instructional designer of interactive training programs. She was a producer of the PBS telecourse, Introduction to Business Communication: Tools for Leadership, which won the 1998 Excellence in Distance Learning Teaching Award from the U.S. Distance Learning Association. She was also the lead instructional designer and co-writer of the telecourse's student and faculty guides issues, and writer of CRM Film's award-winning video Dealing with Conflict.

Ms. Zimmerman wrote leader's guides and training designs on a number of topics, including leadership, non-defensive communication, verbal communication, teamwork, and stress management. She earned M.F.A and B.A. degrees from the University of California, Los Angeles.

Richard Luecke has been a freelance business writer since 1992. His books have been published by Oxford University Press, John Wiley & Sons, Harvard Business School Press, and AMACOM. In addition to self-study courses, he has developed many teaching cases for M.B.A. and executive education courses, and has collaborated with business school faculty, management consultants, and corporate executives on dozens of publications.

Mr. Luecke earned an M.B.A. from the University of St. Thomas and a B.A. in History from Shimer College.

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