||Asserting Yourself At Work
||Constance Zimmerman, Richard A. Luecke
||American Management Association
|Field Of Study:
|Purchase This Course
Asserting Yourself at Work provides business professionals with the communication
tools and psychological foundation they need to perform more assertively on the
job. Designed for front-line managers, supervisors, team leaders, team members,
employees, and life-long learners, this course promotes the use of direct,
inclusive communication as a powerful tool for achieving targeted goals and
building lasting relationships.
Asserting Yourself at Work teaches students the skills they need to behave and
communicate more assertively—and therefore more effectively—in the workplace.
Students learn to address their needs and interests at work, and, at the same time,
consider the needs and interests of others. Beginning with the foundation of
self-awareness, the course builds these skills step by step. Students learn about
and practice assertive verbal and nonverbal communication techniques, learn how
to set proper boundaries in workplace relationships, and analyze how assertiveness
plays out in other cultures. The interactive format includes self-assessment tools,
worksheets, sidebars, exercises, and quizzes that prompt students all along the way.
Constance Zimmerman served as an adjunct professor with the Center for Management
Communication at the Marshall School of Business at the University of Southern
California. She was a nonfiction writer and producer of television, film, and
corporate media, and the instructional designer of interactive training
programs. She was a producer of the PBS telecourse, Introduction to Business
Communication: Tools for Leadership, which won the 1998 Excellence in Distance
Learning Teaching Award from the U.S. Distance Learning Association. She was also
the lead instructional designer and co-writer of the telecourse's student and
faculty guides issues, and writer of CRM Film's award-winning video Dealing with
Ms. Zimmerman wrote leader's guides and training designs on a number of topics,
including leadership, non-defensive communication, verbal communication, teamwork,
and stress management. She earned M.F.A and B.A. degrees from the University of
California, Los Angeles.
Richard Luecke has been a freelance business writer since 1992. His books have been
published by Oxford University Press, John Wiley & Sons, Harvard Business School
Press, and AMACOM. In addition to self-study courses, he has developed many teaching
cases for M.B.A. and executive education courses, and has collaborated with
business school faculty, management consultants, and corporate executives on
dozens of publications.
Mr. Luecke earned an M.B.A. from the University of St. Thomas and a B.A. in
History from Shimer College.
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