Join the thousands of supervisors who have learned the ropes with this classic self-paced course on mastering supervisory skills. Now completely revised and updated, First-Line Supervision gives you all the confidence and know-how you need to achieve and maintain supervisory success in the contemporary workplace.

Filled with expert information on all the basics of the job-from managing time and stress to motivating and counseling employees-First Line Supervision is light on business-school jargon and heavy on real-world guidance. Using self-assessments, action plans and relevant work examples, it shows you exactly how to apply crucial supervisory skills in your own workplace.

With First-Line Supervision you'll discover the best ways to orient, train, and coach employees. You'll improve your listening habits and communication skills. You'll learn the most effective uses of voice mail, e-mail and the Internet. You'll become adept at planning and conducting meetings, resolving workplace conflicts, and managing change.

Whether a novice or experienced supervisor, you'll find First-Line Supervision inspirational, instructive, and encouraging. Just think of the course as a trusted friend-one who will lead you step by step along a new path to success and satisfaction.

You'll learn how to:

• Make a successful transition from staff to supervisor
• Develop your own leadership style
• Establish a positive, motivational work environment
• Give feedback to improve performance
• Build a top-performing team

Course Objective:

Develop skills to orient, train, coach, and manage employees using self-assessments, action plans, and relevant work examples.

About This Course

Effective first-line supervision stands out as a primary need for nearly every organization. The ultimate execution of corporate plans and objectives relies on the supervisory level and depends on the supervisor's skills and abilities. This updated and revised edition of First-Line Supervision will prepare supervisors to develop the competencies required to translate the organization's goals at the front line.

As a first-time supervisor, your initial objective will be to make the transition from worker to supervisor, assuming the responsibilities of motivating, coaching, and leading your staff. This self-study will guide you in making the move to your new role, helping you identify your abilities and target skills to strengthen. Here you will learn how to develop your own leadership style, understand the important personal qualities of an effective supervisor, build a strong team, and master techniques for getting the work done. The course focuses on developing the key competencies required for success in a changing business environment. It of fers practical strategies for dealing with the daily realities of planning and conducting meetings, solving problems, crafting clear documents, training employees, and managing performance, conflict, and change.

First-Line Supervision, Fourth Edition is designed to encourage you to apply what you are learning to the job you are doing. You can use the exercises and assessments to work through your own supervisory challenges and hone the skills you need to be a dynamic and effective supervisor.

Charles M. Cadwell is the president of Training Systems +, based in Mulvane, Kansas, which specializes in training system design and development. He has more than 20 years of experience in the training field. Prior to starting Training Systems + in 1986, he held positions as Director of Field Training for Pizza Hut, Inc. and Director of Training for Popingo Video, Inc.

Cadwell's clients have included Fortune 500 companies as well as a number of small and medium-sized service, retail, and manufacturing businesses. In addition to developing training materials, he also frequently facilitates classroom training sessions on topics such as customer service, first-line supervision, presentation skills, and leadership.

His first book, New Employee Orientation, was published by Crisp Publications in 1988. Since then he has written three audiocassette programs for the American Management Association on the subjects of recruiting and selection, orientation and training, and leadership skills. He has also written four issues of the Trainer's Workshop for AMA. His most recent books are How to Be an Effective Facilitator (AMA, 1997) and Team Up for Success (American Media, Incorporated, 1997).

The publisher would like to thank the following person for her review of the manuscript of this course: Vivette Payne, President of the Avery Payne Group, Chicago, Illinois.

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