• Improve your coaching skills so your staff, both individually and as a team, can improve their performance as well


• Define and communicate performance goals using S.M.A.R.T. criteria-Specific, Measurable, Attainable, Relevant, and Time-Trackable


• Worksheet for Performance Improvement Plan, Steps 1 through 5

Course Objective:

About This Course:

As one course among many offered in the American Management Association's curriculum, Coaching for Top Performance has been designed specifically for the manager whose time is at a premium. It provides private, self-paced, individualized study; learning and self-evaluation through in-text exercises. Paralleling a business school course of study, AMA's curriculum provides practical information to working professionals who, on their own time and at their own pace, want to continue their education.

Jeffery H. Davis, M.Ed., is the founder and owner of Organization Renewal Associates, a consulting and training company in Littleton, Massachusetts, that specializes in improving communication, teamwork, and organizational direction for its clients. He graduated from Cambridge College in Cambridge, Massachusetts, with a master of education degree in management. Mr. Davis has aided organizations successfully in the high-tech, pharmaceutical, healthcare, electronics, and service industries with his training and consulting expertise. He is a member of the American Society for Training and Development and the Organization Development Network. Mr. Davis is also author of the American Management Association courses Inter- personal Communication Skills in the Workplace, How to Develop Listening Skills in the Workplace, and Developing Efficient Reading Skills in the Workplace.

The publisher wishes to thank Charles M. Cadwell, President, Training Systems +, Mulvane, Kansas, and Judith B. Geller, Human Resources Con- sultant, J.B. Geller Consulting, Inc., Dudley, Massachusetts, for their help in reviewing the manuscript of this course.

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