This is your guide to clear, precise business communication. By learning to communicate clearly and precisely, you'll never again have to worry that something you said or wrote will be misunderstood. You'll find that people will respond more positively to your reports, memos, and presentations. You'll interact more effectively by learning to listen actively. Interviewing will be more productive and resolving conflicts will actually be constructive.

Course Objective:

Utilize techniques to improve your communication skills by increasing reading, writing, speaking, and listening proficiency.

Learn how to:

• Master the techniques of public speaking, from initial planning to actual presentation
• Express your ideas clearly and concisely in every report and proposal you write
• Understand and use body language, feedback, and "active" listening as tools of effective communication
• Evaluate your listening habits and build on your strengths
• Become a more effective manager by increasing your reading, writing, speaking, and listening proficiency
• Communicate concisely and correctly and avoid misunderstanding

About This Course:

As one course among many in the American Management Association's curriculum, Communication Skills for Managers has been designed specifically for the practicing manager and the future manager. It provides private, self-paced, individualized study; learning and self-evaluation through in-text exercises.

Mannie Sherberg is principal since 1988 of Sherberg Communications, which designs and conducts workshops in business writing, public speaking, and sales training. He has been a trainer, writer and editor, and popular speaker for more than 25 years.

Sherberg has written several books for the American Management Association and has designed and written two widely used training programs published by AMA's s Trainer's Workshop magazine: Employee Motivation: Empowering Your People to Excel and Dynamic Communication: Listening and Talking. He has taught at Washington University, Lindenwood College, the Gulf Management Development School, the Motorola Executive Institute, the Catholic Hospital Institute, and the Ford Marketing Institute. Sherberg has lectured at Saint Louis University and Hillsdale College (Michigan) and has been a featured speaker at sales meetings, management workshops, and conventions across the United States.

The publisher wishes to thank Roberta Roesch, freelance writer, and C. Frank Scott, freelance writer, for reviewing the manuscript of this course.

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