This is your guide to clear, precise business communication. By learning to
communicate clearly and precisely, you'll never again have to worry that
something you said or wrote will be misunderstood. You'll find that people
will respond more positively to your reports, memos, and presentations. You'll
interact more effectively by learning to listen actively. Interviewing will be
more productive and resolving conflicts will actually be constructive.
Utilize techniques to improve your communication skills
by increasing reading, writing, speaking, and listening proficiency.
Learn how to:
- Master the techniques of public speaking, from initial planning to actual
- Express your ideas clearly and concisely in every report and proposal you write
- Understand and use body language, feedback, and "active" listening as
tools of effective communication
- Evaluate your listening habits and build on your strengths
- Become a more effective manager by increasing your reading, writing, speaking, and listening proficiency
- Communicate concisely and correctly and avoid misunderstanding
About This Course:
As one course among many in the American Management Association's curriculum,
Communication Skills for Managers has been designed specifically for
the practicing manager and the future manager. It provides private, self-paced,
individualized study; learning and self-evaluation through in-text exercises.
Mannie Sherberg is principal since 1988 of Sherberg Communications,
which designs and conducts workshops in business writing, public speaking,
and sales training. He has been a trainer, writer and editor, and popular speaker
for more than 25 years.
Sherberg has written several books for the American Management Association
and has designed and written two widely used training programs published
by AMA's s Trainer's Workshop magazine: Employee Motivation: Empowering
Your People to Excel and Dynamic Communication: Listening and Talking.
He has taught at Washington University, Lindenwood College, the Gulf
Management Development School, the Motorola Executive Institute, the
Catholic Hospital Institute, and the Ford Marketing Institute. Sherberg has
lectured at Saint Louis University and Hillsdale College (Michigan) and has
been a featured speaker at sales meetings, management workshops, and conventions
across the United States.
The publisher wishes to thank Roberta Roesch, freelance writer, and C.
Frank Scott, freelance writer, for reviewing the manuscript of this course.
Table Of Contents
How To Take This Course
Finance For Managers