flexstudy.com - Online Training & Development

home
my flexstudy
catalog
certificate programs
college programs
corporate programs
faq
about us
contact us
survey results


Course Title: Keeping Customers for Life
Author: Joan Koob Cannie, Donald Kaplin
Provider: American Management Association
Price: $79.95
CEU Credits: 1
Level: Fundamental
Field Of Study: N/A
Prerequisites: None
Purchase This Course

Keeping Customers for Life, based on the best-selling AMACOM book of the same name, will set you on the path to 100% customer satisfaction and become your "bible" for achieving service excellence.

Learn how to:

  • Seize Customer Service Opportunities (CSO)
  • Resolve complaints and solving customer problems.
  • Apply the "I.D.E.A." Process (Identify, Diagnose, Explore, and Act)
  • Empower your frontline contact people to be proactive customer champions

Course Objective:

Understand strategies for improving overall customer satisfaction and the process for resolving customer complaints and problems.




© 2017 e.approach, Inc. - Privacy Policy

Purchase This Course
Course Detail
    Course Description
     Table Of Contents
     How To Take This Course
     Sample Chapter
     Related Products

course catalog
     Accounting
     Communications
     Customer Service
     Finance For Managers
     Human Resources
     Leadership
     Management
     Manufacturing/Operations
     Manufacturing/Quality
     Marketing
     Negotiation Skills
     Personal Development
     Project Management
     Purchasing
     Strategic Planning
     Supervision
     Team Building
     Time Management