Keeping Customers for Life, based on the best-selling AMACOM
book of the same name, will set you on the path to 100% customer
satisfaction and become your "bible" for achieving service excellence.
Learn how to:
- Seize Customer Service Opportunities (CSO)
- Resolve complaints and solving customer problems.
- Apply the "I.D.E.A." Process (Identify, Diagnose, Explore, and Act)
- Empower your frontline contact people to be proactive customer champions
Understand strategies for improving overall customer
satisfaction and the process for resolving customer complaints and problems.
Table Of Contents
How To Take This Course
Finance For Managers