||Practical Problem-Solving Skills in the Workplace
||Judith Combes Taylor, Rebekah Lashman
||American Management Association
|Field Of Study:
|Purchase This Course
With the increasing emphasis on initiative in the workplace, it's
essential that you know how to recognize, define, and analyze
problems and then develop workable solutions to correct them.
This course provides the skills you need.
You'll learn how to:
� Evaluate your own problem-solving strengths and weaknesses
� Use problem-solving skills to identify and resolve work-related
problems and improve your job performance
� Track the steps you need to solve work-related problems with the
Develop skills to recognize, define, analyze, and
solve problems in the workplace.
About This Course:
As one course among many offered in the American Management
Association's Essential Business Skills series, Practical Problem-Solving Skills
in the Workplace has been designed specifically to give professionals at every
level an introduction to the essential skills and the knowledge needed to succeed
in today's business world. It provides private, self-paced, individualized
study; self-evaluation through in-text exercises. AMA's curriculum provides practical information to
working professionals who, on their own time and at their own pace, want
to continue their education.
Judith Combes Taylor, Ph.D., is co-president of ATA Associates,
which specializes in developing programs and curricula for workplace effectiveness
skills, including communication, problem solving, teamwork, and
customer service. She has more than 12 years' experience in the public and
private sectors educating and training people for success in the work force.
Most recently, she has been coaching self-managing teams of machine operators
at a Fortune 500 company; assisted a major urban school system revitalize
its vocational curriculum; and, with Jen Tellier, co-managed innovative
retraining programs for adults that incorporate workplace effectiveness
training. Prior to that, she was deputy director of a $10 million program
that significantly improved the delivery of employment services throughout
the commonwealth of Massachusetts. Ms. Taylor received her bachelor of
arts degree from Oberlin College and, in 1980, her doctoral degree from
Arizona State University.
Rebekah Lashman is the director of program development at Seltzer
Associates, Inc. She has more than 10 years' experience in employment and
training program development, management, and evaluation. She currently
is responsible for providing planning and work-force development consulting
assistance to managers in the private and public sectors and recently
delivered a series of introductory career exploration sessions to workers at a
major Massachusetts public authority. Prior to this, she was director of two
$16 million multi-site employment programs that helped more than 50,000
participants evaluate their career options and find jobs. Ms. Lashman has
written and edited a wide variety of materials, including program evaluation
reports, training manuals, speeches, and grant proposals. Currently, she is
writing a users' manual for a management tracking system and database that
she developed as part of an employee skills upgrading program. Ms.
Lashman received her degree from the University of Massachusetts,
Pamela Helling, president of Pam Helling Associates, a Brookline,
Massachusetts, consulting firm specializing in developing business communications
curricula and customized training programs, serves as general editor
of the Essential Business Skills series. She has trained for a variety of
organizations including Boston Edison, the Boston Management
Consortium, the Massachusetts Department of Employment and Training,
and Polaroid, and has lectured at the University of Lowell and the Harvard
Extension. Ms. Helling has written several courses for the American
Management Association. She earned her bachelor's degree from the
University of Wales and her graduate degree from the University of
The publisher wishes to thank Andrew E. Schwartz, president of A. E.
Schwartz & Associates, a management training and consulting organization
located in Watertown, Massachusetts, for his assistance in reviewing and
developing this course and others in the Essential Business Skills series.
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