About This Course
Communication Skills for Managers, Fifth Edition, is designed for new and experienced
managers and others who want to improve their ability to communicate
on the job. Using real-life scenarios and interactive exercises, this course
introduces practical concepts and proven techniques that will help you communicate
more effectively with others, deliver your message successfully to a group, and write
clearly and persuasively. You will learn the key communication
skills: how to listen, deliver your messages clearly, and ask questions.
The course also showcases techniques for helping others learn new skills and
tasks, making successful presentations, and writing business documents
that meet your specific standards. Assessments, exercises, and a Communication
Skills Log give you the opportunity to identify your strengths and
weaknesses, practice new skills, and apply what you�ve learned to your own
Janis Fisher Chan, a writer, editor, trainer, and instructional
designer for more than 20 years, specializes in helping people communicate clearly.
As co-owner of a successful training company, she developed and conducted customized
workshops on topics that included business writing, interpersonal communication,
performance management, meeting planning, and making presentations. She is currently
working as a freelance instructional designer, writer, and editor. This is her third
self-study course for the American Management Association: The others are
Managing Your Priorities and Making Successful Presentations. She is also the
co-author of five business writing books.
Acknowledgments The publisher would like to thank the following
people for their review of the manuscript of this course:
Jim Dezieck, Organizational Development Consultant, Massachusetts Institute
of Technology, Cambridge, Massachusetts
Connie Zimmerman, Lecturer, Department of Business Communication,
Marshall School of Business, University of Southern California.
Table Of Contents
How To Take This Course
Finance For Managers