The performance appraisal process is a critical tool for achieving organizational success, but there are few tasks managers dislike more. Performance Appraisals: Strategies for Success gives managers the knowledge, skills, and awareness to approach this process with confidence and enthusiasm. By providing practical, hands-on information and real-world scenarios, this course gives managers the tools to understand and apply every aspect of the performance appraisal process: reviewing employees' past performance; assessing their success in meeting previously set objectives, helping them set new, achievable objectives; and pursuing a career development plan.

Assessments, diagrams, checklists, and exercises help students gain a thorough understanding of the performance appraisal process and the manager's responsibilities with regard to coaching and counseling and establishing and adhering to standards of performance. Step-by-step instructions help students prepare for the critical face-to-face meeting with employees and complete the written review. Special topics in performance appraisal are addressed, including the principles of workplace motivation, understanding what workers really want, the role of mentoring programs, performance appraisals for remote employees, the merits of managerial feedback, and the advantages and disadvantages of Web-based performance appraisals.

Diane Arthur is the president of Arthur Associates Management Consultants, Ltd., a human resources development firm based in Northport, New York. She has more than twenty-five years of HR experience as a consultant, course developer, and workshop leader, covering all facets of HR, including legal issues, the employment process, testing, compensation, performance management, training and development, and employee relations.

She has written many books for AMACOM, including The Employee Recruitment and Retention Handbook, four editions of Recruiting, Interviewing, Selecting & Orienting New Employees, The Complete Human Resources Writing Guide, two editions of Managing Human Resources in Small and Mid-Sized Companies, and Workplace Testing: An Employer's Guide to Policies and Practices.

Her Self-Study programs for the American Management Association include Fundamentals of Human Resources Management; Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings; and Success through Assertiveness. In addition, Diane Arthur has written numerous HR articles for publications such as IBM's Beyond Computing, Human Resource Executive, HR Reporter, and The Wall Street Journal. She is listed in the 26th Edition of Who's Who in the East and appears on the American Management Association's Wall of Fame.

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