A Manager's Guide to Human Behavior shows you how to inspire employees to higher performance...maximize your positive impact on others...develop more productive working relationships...establish rapport and mutual trust...give and receive performance feedback...and really understand people's needs.

You'll learn how to:

• Discover what makes people "tick"
• Manage change in a positive, productive way
• Coach individuals to achieve their potential

Gain the skills to:

• Interact successfully with others
• Motivate your employees and co-workers to excel
• Communicate in sensitive, non-threatening ways
• Conduct performance reviews that help you identify problem areas, resolve conflicts, and promote improvement

Course Objective:

Develop skills to interact successfully with others and motivate employees and coworkers.

About This Course:

 As one course among many offered in the American Management Association's curriculum, A Manager's Guide to Human Behavior has been designed specifically for the practicing manager and the future manager. It provides private, self-paced, individualized study; learning and self-evaluation through in-text exercises. AMA's curriculum provides practical information to working professionals who, on their own time and at their own pace, want to continue their education.

Judith B. Geller is a human resources consultant and organization development practitioner. She has an M.B.A. in human resources from Clark University in Worcester, Massachusetts, and a B.S. in social work from Syracuse University in Syracuse, New York. She is the founder of J. B. Geller Consulting, Inc., and consults with a variety of organizations in industries such as retail, manufacturing, financial services, outplacement, health care, consumer services, nonprofit agencies, and other services. In addition, Ms. Geller designs and teaches courses in human resources administration such as Prevention of Sexual Harassment, How to Comply with the Americans with Disabilities Act, Interviewing Strategies, How to Write Effective Job Descriptions, Diversity in the Workplace, Performance Management, and Disability Awareness, to name a few. Ms. Geller is the author of How to Comply with the Americans with Disabilities Act, an AMA short course, and was the technical consultant and Leader's Guide author of AMA's FYI Video Making Diversity Work.

The publisher wishes to thank Linda Jackson, Vice President and Director of Training, Worcester County Institution for Savings; Professor Vicki La- Farge, Department of Management, Bentley College; and Vincent Pelote, Organizational Development Consultant, for their help in reviewing the manuscript of this course.

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