Developing Basic Job Skills in the Workplace

Developing Basic Job Skills in the Workplace focuses on key performance areas basic work habits, organizational fit, verbal communication, written communication, and working effectively with others-to increase personal proficiency. This unique course details the key skills needed to achieve greater effectiveness and the recognition that goes with it.

You'll learn how to:

• Acquire and strengthen the critical skills employers look for in their staff
• Improve your verbal and written communication skills • Enhance your ability to work effectively with others

Course Objective:

Understand the five key performance areas and develop skills to increase personal proficiency.

As one course among many offered in the American Management Association's Essential Business Skills Series, Developing Basic job Skills in the Workplace has been designed specifically to give professionals at every level an introduction to the essential skills and the knowledge needed to succeed in today's business world. It provides private, self-paced, individualized study; learning and self-evaluation through in-text exercises. AMA's curriculum provides practical information to working professionals who, on their own time and at their own pace, want to continue their education.

Judith Combes Taylor, Ph.D., is co-president of ATA Associates, which specializes in developing programs and curricula for workplace effectiveness skills, including communication, problem solving, teamwork, and customer service. She has more than 12 years' experience in the public and private sectors educating and training people for success in the work force. Most recently, she has been coaching self-managing teams of machine operators at a Fortune 500 company; assisted a major urban school system revitalize its vocational curriculum; and, with Jen Tellier, co-managed innovative retraining programs for adults that incorporate workplace effectiveness training. Prior to that, she was deputy director of a $10 million program that significantly improved the delivery of employment services throughout the commonwealth of Massachusetts. Ms. Taylor received her bachelor of arts degree from Oberlin College and, in 1980, her doctoral degree from Arizona State University.

Jen Tellier, M.Ed., is co-president of ATA Associates, which specializes in developing programs and curricula for workplace effectiveness skills, including communication, problem solving, teamwork, and customer service. She has engaged in more than 15 years of private, not-for-profit, and public-sector management in organizations such as the Harvard Business School, Massachusetts state government, and her own businesses. She has extensive experience in customer service, training, curriculum development, and mental health. Ms. Tellier currently manages a research program in a Harvard University-affiliated state hospital where she also consults on total quality management. With Judith Taylor, she co-managed an innovative retraining program for adults that incorporates workplace effectiveness training, and she has co-authored a book on career training. Ms. Tellier received her bachelor of arts degree from the Colorado College for Women and her master's of education degree in counseling psychology from Cambridge College, Boston.

Pamela Helling, president of Pam Helling Associates, a Brookline, Massachusetts, consulting firm specializing in developing business communications curricula and customized training programs, serves as general editor of the Essential Business Skills series. She has trained for a variety of organizations including Boston Edison, the Boston Management Consortium, the Massachusetts Department of Employment and Training, and Polaroid, and has lectured at the University of Lowell and the Harvard Extension. Ms. Helling has written several courses for the American Management Association. She earned her bachelor's degree from the University of Wales and her graduate degree from the University of London, England.

The publisher wishes to thank Andrew E. Schwartz, president of A. E. Schwartz & Associates, a management training and consulting organization located in Watertown, Massachusetts, for his assistance in reviewing and developing this course and others in the Essential Business Skills series.

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