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The BEST Center     


Business and Employee Skills Training     
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The BEST Center


The BEST Center

The BEST Center at Genesee Community College understands that remaining competitive in today’s global business environment requires a well-trained workforce. In order to meet the needs of our local business community, The BEST Center has partnered with the American Management Association (AMA) to offer a wide variety of non-credit courses and certificate programs. These self-study AMA courses will award you with valuable Continuing Education Units (CEU). Increase your earnings, enhance your career and sharpen your professional skills with these convenient, online programs.

The BEST Center’s online AMA Certificate Programs allow you to:

  • Choose flexible and attainable sets of courses and career objectives, no matter what your current skill level.
  • Study on your own time and at your own pace with a three-month time window to complete each course.

Individuals:
Flexstudy provides the professional with top quality American Management Association self–study course material. You choose from a wide range of disciplines: sales, marketing, finance, leadership, customer service and more.

Improve your skill sets - work smarter, not harder. Gain Continuing Education Units (CEUs) and have an immediate impact on your organization.

Our courses provide practical solutions for today's business challenges and allow for continuous feedback along the learning curve. Register now to take a course through The BEST Center.

Corporate Resource:
Flexstudy and The BEST Center are your one-stop source for finding online business training and development courses. Flexstudy and The BEST Center provide proven self–study course material from the American Management Association, the number–one management education and training organization in the United States.

Flexstudy is a tool for experiencing online learning, and is a powerful and versatile method for training your employees. It is an efficient way to help employees learn and grow. Contact The BEST Center for details on how to integrate these courses into your corporate training programs.

Certificate Programs:

Follow these steps to receive an AMA Certificate:


Certificate Programs Price
Certificate In Success Skills In The Workplace $489.00
Certificate In Customer Satisfaction Management $489.00
Certificate In Quality Improvement Management $489.00
Certificate In General Management $489.00
Certificate For The Administrative Assistant $489.00
Certificate In Manufacturing Management $489.00
Certificate In Sales And Marketing Management $489.00
Certificate In Human Resources Management $489.00
Certificate In Finance And Accounting Management $489.00
Certificate In Strategic Leadership $489.00
Certificate In Business Communications Management $489.00

Available Courses:
For more information, including a course description, table of contents, sample chapter and registration instructions, click on a course title below.

Accounting Price Course Code Credits
Activity-Based Costing, Second Edition $99.00 ONLN 3003 2 CEUs
Alternative Dispute Resolution for CPAs $99.00 ONLN 3004 1 CEUs
Cost Accounting for Planning and Control $99.00 ONLN 3010 2 CEUs
Forensic Accounting and Financial Fraud $99.00 ONLN 3019 2 CEUs
The Job of the Accounting Manager: Leading Edge Strategies $99.00 ONLN 3072 2 CEUs


Communications Price Course Code Credits
Business Writing: When English Is a Second Language $99.00 ONLN 3005 1 CEUs
Communication Skills for Managers, Fifth Edition $99.00 ONLN 3007 2 CEUs
Fundamentals of Business Writing $99.00 ONLN 3021 2 CEUs; 9  CPEs
How to Sharpen Your Business Writing Skills $99.00 ONLN 3046 2 CEUs
Interpersonal Communication Skills in the Workplace $99.00 ONLN 3048 1 CEUs
Planning and Leading Productive Meetings $99.00 ONLN 3059 2 CEUs
Presentation Success: How to Plan, Prepare, and Deliver Effective Presentations $99.00 ONLN 3063 1 CEUs
The Grammar and Proofreading Course $99.00 ONLN 3071 1 CEUs; 9 CPEs


Customer Service Price Course Code Credits
Delivering Knock Your Socks Off Service $99.00 ONLN 3012 2 CEUs
How to Be a Great Call Center Representative $99.00 ONLN 3030 2 CEUs
Keeping Customers for Life $99.00 ONLN 3051 1 CEUs; 9 CPEs


Finance For Managers Price Course Code Credits
A Manager's Guide To Financial Analysis, Fifth Edition $99.00 ONLN 3000 2 CEUs
A Practical Approach for Cashflow Reengineering $99.00 ONLN 3002 2 CEUs
Finance and Accounting for Nonfinancial Managers, Second Edition $99.00 ONLN 3015 2 CEUs
Financial Tools to Drive Business Strategy $99.00 ONLN 3016 2 CEUs
Fundamentals of Budgeting for Nonfinancial Managers $99.00 ONLN 3020 2 CEUs
Fundamentals of Finance and Accounting for Nonfinancial Managers, Third Edition $99.00 ONLN 3022 2 CEUs
How to Build Effective Financial Reporting Systems $99.00 ONLN 3032 2 CEUs
How to Make the Right Leasing Decisions $99.00 ONLN 3037 2 CEUs
How to Prepare a Financial Forecast $99.00 ONLN 3045 2 CEUs
Managing Financial Risk with Forwards, Futures, Options, and Swaps, Second Edition $99.00 ONLN 3054 2 CEUs
Planning Cash Flow $99.00 ONLN 3061 2 CEUs


Human Resources Price Course Code Credits
Compensation: How to Develop Effective Reward Programs $99.00 ONLN 3008 1 CEUs
Fair, Square, and Legal: A Manager's Guide to Safe Hiring, Managing, and Firing Practices, Second Edition $99.00 ONLN 3014 2 CEUs; 11 CPEs
Fundamentals Of Human Resources Management, Fourth Edition $99.00 ONLN 3023 2 CEUs
How To Manage Training: Facilitating Workplace Learning for High Performance $99.00 ONLN 3040 2 CEUs
How to Plan and Conduct Productive Performance Appraisals $99.00 ONLN 3042 2 CEUs; 11 CPEs
Successful Interviewing: Techniques for Hiring, Coaching, and Performance Management Meetings $99.00 ONLN 3066 2 CEUs


Leadership Price Course Code Credits
Delegating for Business Success $99.00 ONLN 3011 1 CEUs
First Level Leadership: Supervising in the New Organization, Second Edition $99.00 ONLN 3017 2 CEUs; 11 CPEs
Gaining Competitive Advantage with Shared Leadership Teams $99.00 ONLN 3028 2 CEUs
Leadership Skills for Managers, Fourth Edition $99.00 ONLN 3052 2 CEUs


Management Price Course Code Credits
A Manager's Guide To Human Behavior, Fourth Edition $99.00 ONLN 3001 2 CEUs
Corporate Governance: What it Means for Managers $99.00 ONLN 3009 2 CEUs
First-Line Supervision, Fifth Edition $99.00 ONLN 3018 2 CEUs
Getting More Done Through Delegation, Second Edition $99.00 ONLN 3029 2 CEUs; 11 CPEs
How to Develop the Strategic Plan $99.00 ONLN 3034 2 CEUs
How to Manage Conflict in the Organization, Second Edition $99.00 ONLN 3038 2 CEUs
How to Plan and Manage Your Company Budget, Fifth Edition $99.00 ONLN 3044 2 CEUs
Managing and Achieving Organizational Goals $99.00 ONLN 3053 1 CEUs; 9 CPEs
Performance Management $99.00 ONLN 3057 2 CEUs
Planning and Managing Change $99.00 ONLN 3060 2 CEUs
The Complete Training Course for Managers $99.00 ONLN 3070 1 CEUs
What Managers Do $99.00 ONLN 3075 2 CEUs


Manufacturing/Operations Price Course Code Credits
Fundamentals of Inventory Management and Control, Third Edition $99.00 ONLN 3024 1 CEUs
Fundamentals of Statistical Process Control $99.00 ONLN 3027 2 CEUs
How to Manage Maintenance $99.00 ONLN 3039 1 CEUs
How to Plan and Manage Warehouse Operations, Second Edition $99.00 ONLN 3043 2 CEUs


Manufacturing/Quality Price Course Code Credits
How to Lead a Business Process Improvement Effort $99.00 ONLN 3035 1 CEUs
ISO 9001:2000 Making the Transition $99.00 ONLN 3050 2 CEUs
Managing the Customer Satisfaction Process $99.00 ONLN 3055 1 CEUs
Total Quality Management $99.00 ONLN 3073 2 CEUs
Understanding and Implementing ISO 14001 $99.00 ONLN 3074 1 CEUs


Marketing Price Course Code Credits
Fundamentals of Marketing, Fourth Edition $99.00 ONLN 3025 2 CEUs
How to Write a Marketing Plan $99.00 ONLN 3047 2 CEUs


Negotiation Skills Price Course Code Credits
Interpersonal Negotiations: Breaking Down the Barriers $99.00 ONLN 3049 2 CEUs
Successful Negotiating $99.00 ONLN 3067 2 CEUs


Personal Development Price Course Code Credits
Developing Basic Job Skills $99.00 ONLN 3013 1 CEUs
Personal Strategies for Managing Stress, Second Edition $99.00 ONLN 3058 2 CEUs; 11 CPEs
Practical Problem-Solving Skills in the Workplace $99.00 ONLN 3062 1 CEUs
Skills For Success: A Guide for Secretaries and Administrative Assistants $99.00 ONLN 3064 2 CEUs


Project Management Price Course Code Credits
Successful Project Management, Second Edition $99.00 ONLN 3068 1 CEUs


Purchasing Price Course Code Credits
Fundamentals of Purchasing $99.00 ONLN 3026 2 CEUs
Strategic Supply Management $99.00 ONLN 3065 2 CEUs


Strategic Planning Price Course Code Credits
Mergers and Acquisitions: A Strategic Valuation Approach $99.00 ONLN 3056 2 CEUs


Supervision Price Course Code Credits
Coaching for Top Performance $99.00 ONLN 3006 1 CEUs; 6.5 CPEs


Team Building Price Course Code Credits
How to Be an Effective Facilitator $99.00 ONLN 3031 1 CEUs
How to Build High Performance Teams $99.00 ONLN 3033 2 CEUs
How to Make Teams Work $99.00 ONLN 3036 1 CEUs


Time Management Price Course Code Credits
How to Manage Your Priorities $99.00 ONLN 3041 1 CEUs
Taking Control with Time Management, Fifth Edition $99.00 ONLN 3069 1  CEUs; 9 CPEs



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